Careers

Since its founding in Cambodia in 1999, Forte has remained true to its mission to provide innovative customer-focused products and services, build capacity in people, and contribute to the progress of the insurance industry in markets they operate in. Offering both general and life insurance in Cambodia, and general insurance in Laos, Forte is the preferred partner of multinational insurers.

Forte is also an employer of choice which offers a collaborative workplace that rewards achievement and provides opportunities for employees to grow through professional education and development.

RESPONSIBILITIES

• Assist in planning, implementing, and monitoring sales strategies and activities.
• Support the achievement of departmental sales targets and business growth objectives.
• Identify new business opportunities and maintain strong relationships with customers and business partners.
• Assist in organizing sales campaigns, promotions, and customer engagement activities.
• Handle customer inquiries and resolve issues promptly and professionally.
• Coordinate with internal departments to ensure smooth policy issuance and customer service.
• Perform other duties and assignments as directed by the Sales Manager.

 REQUIREMENTS

• Bachelor’s degree in Business Administration, Marketing, Insurance, Finance, or a related field.
• Minimum 2-4 years of sales experience, preferably in the insurance, banking, or financial services industry.
• Previous supervisory or team leadership experience is an advantage.
• Proven ability to achieve sales targets and develop customer relationships.
• Strong communication, presentation, and negotiation skills.
• Good knowledge of insurance products and sales processes.
• Proficiency in Microsoft Office applications.
• Good command of English and Khmer, both written and spoken.
• Strong interpersonal and leadership skills.

• Customer-focused with excellent relationship management abilities.
• Results-oriented with a proactive approach to business development.
• Good analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• High integrity, professionalism, and commitment to service excellence.

IN RETURN, WE OFFER

• A competitive salary.
• Great career progression opportunities.
• Comprehensive training.
• A friendly and supportive working environment.

Please forward your detailed resume including a recent photograph with a cover letter describing your suitability for the role, career aspirations and salary expectation to:

Office Address :  # Vattanac Tower, Level18 No.66 Monivong Blvd, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh, Cambodia

Email               : humanresource@forteinsurance.com

CLOSING DATE: 31 August 2026. Only shortlisted candidates will be notified.

Since its founding in Cambodia in 1999, Forte has remained true to its mission to provide innovative customer-focused products and services, build capacity in people, and contribute to the progress of the insurance industry in markets they operate in. Offering both general and life insurance in Cambodia, and general insurance in Laos, Forte is the preferred partner of multinational insurers.

Forte is also an employer of choice which offers a collaborative workplace that rewards achievement and provides opportunities for employees to grow through professional education and development.

KEY RESPONSIBILITIES

• Lead, coach, and motivate the customer service team to achieve service excellence.
• Develop and implement customer service policies, procedures, and performance standards.
• Monitor customer inquiries, complaints, and feedback to ensure timely resolution.
• Analyze customer service metrics and prepare management reports.
• Identify opportunities to improve customer experience and operational efficiency.
• Collaborate with other departments to ensure seamless service delivery.
• Conduct regular training and performance evaluations for team members.
• Manage escalated customer issues and ensure satisfactory outcomes.

REQUIREMENTS

• Bachelor's degree in Business Administration, Management, Marketing, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role.
• Strong leadership, communication, and problem-solving skills.
• Excellent customer relationship management abilities.
• Proficiency in Microsoft Office applications.
• Strong analytical and organizational skills.
• Ability to work under pressure and manage multiple priorities.
• Experience in the insurance, banking, or financial services industry is an advantage.

IN RETURN, WE OFFER

• A competitive salary.
• Great career progression opportunities.
• Comprehensive training.
• A friendly and supportive working environment.

Please forward your detailed resume including a recent photograph with a cover letter describing your suitability for the role, career aspirations and salary expectation to:

Office Address :  # Vattanac Tower, Level18 No.66 Monivong Blvd, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh, Cambodia

Email               : humanresource@forteinsurance.com

CLOSING DATE            : 15 August 2026. Only shortlisted candidates will be notified.