ឱកាសការងារ

Since its founding in Cambodia in 1999, Forte has remained true to its mission to provide innovative customer-focused products and services, build capacity in people, and contribute to the progress of the insurance industry in markets they operate in. Offering both general and life insurance in Cambodia, and general insurance in Laos, Forte is the preferred partner of multinational insurers.

Forte is also an employer of choice which offers a collaborative workplace that rewards achievement and provides opportunities for employees to grow through professional education and development.

JOB PURPOSE

To provide excellent customer service by handling customer inquiries, resolving complaints, processing requests, and ensuring a positive customer experience while maintaining high service standards and supporting business objectives.

KEY RESPONSIBILITIES: 

• Respond to customer inquiries via phone, email, social media, and in person.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers with account-related requests, transactions, and documentation.
• Ensure all customer issues are handled professionally and promptly.
• Receive, investigate, and resolve customer complaints effectively.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure satisfactory resolution.
• Maintain and update customer records in the system.
• Prepare service reports and maintain proper documentation.
• Process customer applications, requests, endorsements, and other service-related transactions.
• Build and maintain strong relationships with customers.
• Promote customer loyalty through exceptional service delivery.
• Identify opportunities to cross-sell or refer products and services when appropriate.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Adhere to service quality standards and performance metrics.
• Participate in training programs to enhance product knowledge and customer service skills.

REQUIREMENTS:

• Bachelor in Business Administration, Management, Marketing, Banking & Finance, Insurance, or a related field.
• 1-3 years of customer service experience preferred.
• Experience in insurance, banking, healthcare, or financial services is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Customer-focused mindset with a positive attitude.
• Good organizational and time management skills.
• Proficiency in Microsoft Office applications.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and accuracy.
• Good command of Khmer, English and Chinese (spoken and written).
• Ability to handle multiple customer requests simultaneously.
• Customer First
• Integrity
• Teamwork
• Accountability
• Continuous Improvement

IN RETURN, WE OFFER:

• A competitive salary.
• Great career progression opportunities.
• Comprehensive training.
• A friendly and supportive working environment.

Please forward your detailed resume including a recent photograph with a cover letter describing your suitability for the role, career aspirations and salary expectation to:

Office Address :  # Vattanac Tower, Level18 No.66 Monivong Blvd, Sangkat Wat Phnom, Khan Daun Penh, Phnom Penh, Cambodia

Email               : humanresource@forteinsurance.com

CLOSING DATE: 15 October 2026. Only shortlisted candidates will be notified.